ServiceNow’s platform and digital workflows are used by more than 8,100 clients worldwide to streamline operations that involve multiple steps, multiple systems and multiple touchpoints. The company has signed a five-year contract with Visa to help card issuers streamline disputed card payments. Visa already provides card-issuing clients with a value-added dispute resolution service called Visa Resolve Online (VROL). Call center operators use it to gain information about a payment transaction such as the specific location of a merchant and whether a signature was captured at the point of ...