Disputed card payments, particularly first-party fraud, are a financial liability to merchants and card issuers. Casap, which recently received $25 million in a Series A funding round, offers issuers technology they can deploy to automate their back offices to fight first-party fraud, which could involve a measure of deceit on the part of a cardholder. In the initial examination of any dispute, merchants and card issuers share a concern about damaging their relationship with their customer in the way they push back against a request for a refund. Casap’s phone-based chat support system al...