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Friendly Fraud Chargeback Relief

This year, sellers of digital goods worldwide can expect to see approximately 50 million requests for chargebacks of a legitimate purchase. Repudiated transactions include what is known as friendly fraud. Most often, friendly fraud occurs when a primary accountholder gives their payment card credentials to a family member and then disputes the transaction because they don’t recognize it when reviewing their monthly statement. These days, when so many people are working from home because of Covid-19, digital sellers must also deal with false claims for chargebacks from buyers who experienc...

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April 2020
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