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Collection Rates Improve with AI

Debt collection is a growing opportunity in Europe, particularly in Germany where receivables more than 30 days past their due date exceed $73 billion (€60 bil.). Across Europe it is estimated that 23% of invoices are past due. However, fewer than 20% of businesses in Europe have digitized the collection process. Germany-based collectAI, an affiliate of The Otto Group, offers end-to-end digital management of receivables collection. It uses SMS, email, automated calls, WhatsApp, and more to connect billers to their customers to execute a fully automated process for delivery of invoices. Co...

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