It is believed that listeners form an opinion in less than 5 seconds regarding the trustworthiness of interactive voice response systems. Splice Software addresses that challenge by combining “phrase libraries” of recorded human voices with account data to deliver a more human touch for their automated customer service support. It crowdsources voice talent and gets contributors to speak in phrases, not individual words, to give text natural breathing points. Splice’s engine incorporates elements of sentiment analysis machine learning. It matches data in real time with appropriat...